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Terms of Service

Version 1.0 · As of 30 September 2026

These Terms apply to businesses only. The English version is binding; the German version is a convenience translation (see section 24).

1. Scope and parties

1.1 These Terms of Service (“Terms”) govern all contracts for The Setting Lab (the “Service”) between Benjamin Luis Alessandro Rüger, trading as SAYNT, Selma-Lagerlöf-Straße 22, 81829 Munich, Germany (“we”, “us”) and the business that orders the Service (“Customer”, “you”).

1.2 The Service is offered exclusively to entrepreneurs within the meaning of § 14 BGB (German Civil Code), legal entities under public law and comparable businesses outside Germany, acting in the course of their trade, business or profession. It is not offered to consumers. By ordering you confirm that you act as a business. We may ask for proof (for example a VAT ID, company registration or business website) and may refuse or terminate a contract with a consumer.

1.3 Your own general terms and conditions do not apply, even if we do not object to them or perform without reservation. They only apply if we expressly accept them in text form.

1.4 The following documents form part of the contract, in this order of precedence: (a) individual agreements in text form, including a signed or confirmed order form; (b) the Data Processing Agreement (for all matters of data protection); (c) these Terms; (d) the plan description on our pricing page as displayed at the time of your order (“Plan Description”).

2. Definitions

3. Conclusion of the contract

3.1 Our website, pricing page and marketing materials are not binding offers but invitations to place an order.

3.2 Online order. By completing the checkout (currently operated by Stripe) you make a binding offer to conclude a contract for the selected Plan and billing period. The contract is concluded when we accept the offer, at the latest when we send the order confirmation or activate your access, whichever happens first. Before submitting, you can review and correct your entries.

3.3 Order form. If we send you a quote or order form, the contract is concluded when you accept it in text form, unless the quote states otherwise. Quotes are valid for 30 days.

3.4 We store the contract text. These Terms are available on this page at all times and can be saved or printed. The version valid at the time of your order is sent to you with the order confirmation or on request.

4. Services

4.1 We provide the Configurator and the Backend as software as a service over the internet. The Configurator runs on our infrastructure and is loaded into your website via the Snippet. You do not receive a copy of the software or of the 3D assets.

4.2 The functions, limits and quotas of each Plan (for example configurations per month, number of photoreal renders, team seats, custom domain, cart integration, lead export, attribution notice, territory protection, custom designs) follow from the Plan Description. Quotas apply per calendar month (for renders: per billing month) and do not roll over. If a quota is reached, the affected function pauses until the next period or until you upgrade; we never charge usage beyond your Plan without your prior order.

4.3 The Configurator displays the catalog options and prices that you set in the Backend. It is a visualisation and ordering tool. It is not a technical manufacturing specification, and renders and 3D previews are illustrations that can differ from the finished product in colour, proportion, stone appearance and fit.

4.4 We are not a party to your sales. Contracts for grillz or other products are concluded exclusively between you and your End Customers, through your own shop and checkout. We do not sell, manufacture or ship products, do not process End Customer payments, and do not take a share of your revenue.

4.5 Shop integration. The Snippet works on common shop systems. Deeper cart integration (for example Shopify’s cart interface) is available in the Plans stated in the Plan Description and depends on interfaces of third parties that we do not control. If a shop provider changes or restricts its interfaces, we will make reasonable efforts to adapt; section 9 applies.

4.6 We may further develop the Service, add designs and features and change the technical implementation. We will not materially reduce the core functions of your Plan during a period you have already paid for. If a change materially and adversely affects you, we will tell you at least 30 days in advance in text form; you may then terminate the contract with effect from the date of the change, and we refund prepaid fees for the period after that date.

4.7 We may use subcontractors. Subprocessors that process personal data on your behalf are listed on our subprocessor page; section 5 of the Data Processing Agreement applies.

5. Setup and installation services

5.1 If setup is included in your Plan or ordered separately, we set up the Configurator with your logo, colours, catalog and prices based on the information you provide, and install the Snippet in your shop.

5.2 For installation you grant us access limited to what is necessary (for example a Shopify staff account restricted to themes). We work on an unpublished copy of your theme where the shop system allows it and publish only after your approval. We remove or you revoke our access after go-live. You remain responsible for backing up your shop and theme before we start.

5.3 Setup is a service (Dienstleistung), not a guaranteed result. Its scope is a standard installation; additional work (for example custom theme programming or migrations) requires a separate agreement.

5.4 If you do not provide the information or access needed within 60 days after ordering despite a reminder, the setup obligation is deemed fulfilled; the setup fee remains payable and you can still use the self-service setup.

6. Availability, maintenance and support

6.1 For the Pro and Studio Plans we provide the Configurator and the Backend with an availability of 99.0 % per calendar month, measured at the transfer point of our hosting infrastructure to the internet. For the Starter Plan we make commercially reasonable efforts to provide high availability but give no availability commitment.

6.2 The following do not count as downtime: (a) scheduled maintenance announced at least 48 hours in advance, up to 8 hours per month, carried out where possible between 02:00 and 07:00 CET/CEST; (b) urgent maintenance to close security vulnerabilities; (c) disruptions of the internet, of your website, shop system, theme or hosting, or of your End Customers’ devices; (d) force majeure (section 21); (e) suspensions under section 8; (f) disruptions caused by your breach of these Terms.

6.3 If monthly availability for a Pro or Studio Plan falls below the commitment, you receive a credit on the next invoice upon request made within 30 days after the end of the month: below 99.0 % – 5 %; below 97.0 % – 10 %; below 95.0 % – 25 % of the monthly fee for that month. Credits are set off against any statutory fee reduction for the same month; further rights under sections 13 and 14 remain unaffected.

6.4 Support is provided by e-mail in English or German on German business days. Target response times follow from the Plan Description (for example “24 hours” means one business day). Response times are targets, not resolution times.

7. Your obligations

7.1 Your offers and prices. You alone decide which designs, metals, stones and other options are offered in your Configurator and at which prices. You are responsible for ensuring that (a) you can actually manufacture and deliver every option you enable, or you switch it off or set it to “on request”; (b) prices, taxes, shipping costs, delivery times and product information shown to End Customers are correct and comply with the law applicable to your sales (for example price indication, consumer protection and product safety rules); (c) your checkout and order confirmation, not the Configurator, determine the binding content of an End Customer contract.

7.2 Your legal texts. You are responsible for the legal texts of your own website and shop (imprint, terms, privacy policy, withdrawal information, cookie consent where required). You inform your End Customers about the Configurator in your privacy policy; we provide a template text for this purpose. Where your use of the Configurator requires consent from End Customers (for example because you add tracking), you obtain it.

7.3 Accessibility. If accessibility requirements apply to your shop (for example under the European Accessibility Act as implemented in national law), you check whether the Configurator meets your requirements. We will reasonably support you but do not warrant compliance with specific accessibility standards unless agreed in text form.

7.4 Content. You may only upload Customer Content that you are entitled to use and that does not infringe the rights of third parties or the law. You must not upload personal data of special categories (Art. 9 GDPR), in particular dental scans, impressions or health information of End Customers; the Service is not designed for such data.

7.5 Accounts. You keep your login data confidential, use strong passwords, grant access only to your own staff within the seats of your Plan and inform us without undue delay of any suspected misuse. You are responsible for activities under your accounts unless you are not at fault.

7.6 Cooperation. You provide information and access needed for setup and support in good time and notify us of defects in text form with a comprehensible description.

8. Rights of use, restrictions and suspension

8.1 For the term of the contract we grant you a non-exclusive, non-transferable, non-sublicensable right, limited to the Licensed Domains, to embed the Configurator in your website and to let End Customers use it, and to use the Backend for your own business purposes. The number of Licensed Domains, brands and stores follows from your Plan.

8.2 You must not, and must not allow third parties to: (a) copy, modify, translate or create derivative works of the software, the 3D models, textures, design library or other assets of the Service; (b) decompile, disassemble or otherwise reverse engineer the software, except to the extent that mandatory law (in particular §§ 69d, 69e UrhG) permits this; (c) extract, download, scrape, cache or store 3D assets or other files outside the intended use, or circumvent license checks, domain checks, signed links, rate limits or other protective measures; (d) embed the Configurator on domains other than the Licensed Domains or pass the Snippet or access data to third parties; (e) rent, resell or otherwise make the Service available to third parties, except to End Customers in your shop; (f) use the Service or its Outputs to develop, train or improve a competing product, including machine-learning models; (g) remove or conceal copyright notices or, where your Plan requires it, the attribution notice (“powered by The Setting Lab”); (h) use the Service in a way that endangers its security or stability, or for unlawful purposes.

8.3 Suspension. We may temporarily block access to the Service in whole or in part if (a) you are more than 14 days in arrears with a payment after a reminder in text form; (b) there are concrete indications of a breach of section 7.4 or 8.2; or (c) blocking is necessary to avert an imminent danger to the security of the Service, other customers or third parties. We choose the least restrictive measure, notify you in advance where possible, otherwise without undue delay, and lift the block once the reason no longer exists. Your obligation to pay remains unaffected.

9. Intellectual property, Outputs and Customer Content

9.1 All rights in the Service, in particular the software, source code, 3D models (including models derived from our own intraoral scans), the design library, textures, renders produced by us, documentation and our trademarks, remain with us or our licensors. These Terms do not grant you any rights beyond those expressly stated.

9.2 Outputs. You may use Outputs generated in your account (renders, videos, screenshots) for advertising and selling your products, also after the end of the contract, worldwide, free of charge and without time limit, in all media, including social media. This does not include the right to extract 3D models from Outputs or to use Outputs in a way that competes with the Service. Outputs may contain your logo; the rights to your logo remain with you.

9.3 Customer Content. All rights in Customer Content remain with you. You grant us, for the term of the contract and for the period of data retrieval under section 17, the non-exclusive right to use, store, reproduce, adapt (for example resize or convert) and make available Customer Content to the extent necessary to provide the Service, including through our subprocessors.

9.4 Feedback. We may use suggestions and feedback you give us to improve the Service without obligation to you; this does not include your confidential information or Customer Content.

9.5 Anonymised data. We may use aggregated, anonymised data about the use of the Service (for example which styles are selected how often, performance metrics) to operate, secure and improve the Service. Such data does not identify you, your End Customers or your prices and is not disclosed to other customers in a form attributable to you.

10. Custom designs

10.1 In Plans in which custom designs are available, you can order individual designs (for example a motif, logo inlay or new style) for a separate fee as quoted, or use the number of custom designs included in your Plan per contract year. Included custom designs not used within the contract year expire.

10.2 We create the design on the basis of your brief and material. You receive preview renders; the fee includes two rounds of revisions. Additional revisions are billed at our then current rates after prior notice. Delivery times are estimates unless an express date is agreed in text form.

10.3 After final delivery you check the design within 10 days and report substantial deviations from the agreed brief. If you do not report any substantial deviation within this period although we pointed out this consequence on delivery, the design is deemed accepted (Abnahme); it is also deemed accepted when you enable it in your live Configurator.

10.4 Rights; no exclusivity. The 3D model, geometry and implementation of a custom design are created with our tools and assets and remain our property (section 9.1). Custom designs are not exclusive: we may add the design (without the elements described below) to our general design library at any time and offer the same or similar designs to other customers, including during your contract. Your logos, trademarks, names, artwork and other material you provide remain yours; we use them only for your design and never make them available to other customers. The fee pays for the creation work, not for exclusivity. A transfer of production files (for example STL) or an exclusive buy-out requires a separate written agreement.

10.5 You warrant that your material does not infringe third-party rights and that you may commission the design. We may refuse designs that infringe rights, are unlawful or cannot reasonably be implemented.

11. Territory protection (Studio Plan)

11.1 For the term of a Studio Plan we will not conclude a new contract for the Service with another business whose primary business activity is the sale of grillz and whose registered office or principal place of business is in your protected territory. The protected territory is the metropolitan area stated in the order confirmation; unless stated otherwise, this is the Metropolitan Statistical Area (USA), the built-up area as defined by the Office for National Statistics (United Kingdom) or the functional urban area as defined by Eurostat (EU) in which your principal place of business is located.

11.2 Territory protection does not apply to (a) contracts that existed when you ordered the Studio Plan; (b) online-only businesses without a physical place of business in the territory; (c) jewellery businesses for which grillz are not the primary activity; (d) our own business under the SAYNT brand. It does not restrict how you or others advertise or sell across territories.

11.3 Territory protection ends automatically when you downgrade from the Studio Plan or the contract ends. If we culpably breach section 11.1, you may, as your remedy for the breach itself, request a reduction of your monthly fee to the price of the Pro Plan for the duration of the breach or terminate the Studio Plan with immediate effect; claims under section 14 remain unaffected.

12. Fees, payment and price changes

12.1 The fees follow from the Plan Description or quote at the time of order. Fees are stated in the currency shown at checkout (currently US dollars) and are net amounts. Annual billing costs ten monthly fees for twelve months.

12.2 Recurring fees are payable in advance for each billing period (month or year) and are charged automatically via our payment service provider Stripe using the payment method you store. One-time fees (setup, custom designs) are due on ordering. Invoices are provided electronically.

12.3 Taxes. We currently apply the German small-business rule (§ 19 UStG) and do not charge German VAT. Where the place of supply is in another EU member state and you are a business, the reverse-charge procedure may apply and you account for VAT in your country; you provide a valid VAT ID for this purpose. Any sales, use, withholding or similar taxes in your country are borne by you; if you must withhold taxes, you pay the additional amount needed so that we receive the full fee, unless a double tax treaty exempts the payment and you provide the necessary documents in time. If our tax status changes, we will inform you; statutory VAT is then added to the net fees.

12.4 Late payment. If a payment fails or is not made when due, we inform you and retry the charge. You are in default without further notice 14 days after the due date. Statutory default interest for business transactions (§ 288 (2) BGB) and the flat fee under § 288 (5) BGB apply. Section 8.3 (suspension) remains unaffected.

12.5 Set-off. You may only set off claims that are undisputed or have been finally established by a court, or that arise from the same contractual relationship. The same applies to rights of retention.

12.6 Price changes. We may change recurring fees with effect from the start of a new billing period by informing you in text form at least 6 weeks in advance. Price increases do not apply to a billing period that has already been paid. If you do not agree, you can cancel before the change takes effect; the notice will point this out. A price increase does not require termination by you: it simply takes effect only if you continue the contract into the new billing period.

12.7 Setup fees and fees for custom designs are not refundable once work has started, unless we are responsible for the failure of the work or the law requires a refund.

13. Defects

13.1 We maintain the Service in a condition suitable for contractual use and remedy defects within a reasonable time after notification. Minor deviations that do not significantly impair use are not defects. Defects caused by your systems, your theme, third-party interfaces or use contrary to the contract are not our responsibility.

13.2 Strict liability (verschuldensunabhängige Haftung) for defects that already existed when the contract was concluded (§ 536a (1), first alternative, BGB) is excluded. Your right to reduce fees in accordance with the law remains unaffected, taking section 6.3 into account.

13.3 You may only terminate the contract for failure to grant use (§ 543 (2) no. 1 BGB) if we have been given sufficient opportunity to remedy the defect and the remedy has failed.

13.4 For custom designs and setup services the statutory rules apply, with the proviso that we may first choose between rectification and new delivery. Claims for defects in custom designs become time-barred 12 months after acceptance. This limitation does not apply in the cases of section 14.1.

14. Liability

14.1 We are liable without limitation (a) for intent (Vorsatz) and gross negligence (grobe Fahrlässigkeit), (b) for injury to life, body or health, (c) under the German Product Liability Act (Produkthaftungsgesetz), (d) where we have given a guarantee (Garantie), to the extent of the guarantee, and (e) for fraudulently concealed defects.

14.2 In cases of slight negligence (leichte Fahrlässigkeit) we are only liable for breach of an essential contractual obligation (Kardinalpflicht), i.e. an obligation whose fulfilment makes proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely. In that case our liability is limited to the damage that is typical for this type of contract and foreseeable at the time the contract was concluded (vertragstypischer, vorhersehbarer Schaden).

14.3 In the cases of section 14.2 our liability per contract year is additionally limited to the higher of (a) the fees paid by you under the contract in the 12 months before the damaging event and (b) EUR 10,000. The parties consider this amount sufficient to cover typical foreseeable damage.

14.4 In the cases of section 14.2 we are liable for loss of data only to the extent the loss could not have been avoided by backups that we make in accordance with the technical and organisational measures of the Data Processing Agreement and, for data stored in your own systems, by reasonable backups made by you.

14.5 In all other respects our liability is excluded, irrespective of the legal grounds. The limitations also apply to the personal liability of our employees, representatives and vicarious agents.

14.6 Claims for damages against us (other than those under section 14.1) become time-barred one year after the statutory limitation period begins.

15. Indemnification

15.1 You indemnify us against claims of third parties (including End Customers, competitors and authorities) and reasonable costs of legal defence arising from (a) Customer Content, (b) your products, prices, offers and contracts with End Customers, (c) your shop and its legal texts, or (d) your use of the Service in breach of these Terms, unless you are not responsible for the breach.

15.2 We indemnify you against claims of third parties asserting that the use of the Service in accordance with the contract infringes their intellectual property rights, subject to section 14. If such a claim is asserted, we may, at our option and expense, obtain the necessary rights, modify the Service so that it no longer infringes without material loss of function, or, if neither is reasonably possible, terminate the affected part of the contract and refund prepaid fees for the remaining period.

15.3 The indemnified party informs the other party without undue delay in text form about the claim, does not acknowledge it or settle it without the other party’s consent and supports the defence as reasonable.

16. Confidentiality and data protection

16.1 Both parties keep confidential all non-public information of the other party that is marked as confidential or is obviously confidential (in particular prices, catalog data, leads, source code and unpublished designs) and use it only for the purposes of the contract. This obligation continues for three years after the end of the contract. It does not apply to information that is or becomes publicly known without breach, was already known to the recipient, was developed independently or must be disclosed by law or by order of an authority.

16.2 Where we process personal data on your behalf (in particular data of End Customers), we act as your processor. The Data Processing Agreement applies and forms part of the contract; it is concluded when you accept these Terms. For data of your staff that we process to manage your account and for billing, we act as controller; see our Privacy Policy.

17. Term, termination, end of service and data export

17.1 Term. Monthly Plans run for one month and renew by one month; annual Plans run for twelve months and renew by twelve months, in each case unless terminated.

17.2 Ordinary termination. You can cancel at any time with effect from the end of the current billing period, in the Backend, via the billing portal or in text form. We can cancel with a notice period of one month to the end of a billing period, but not earlier than to the end of the first 12 months for Studio Plans with territory protection.

17.3 Termination for cause. Each party may terminate for good cause (wichtiger Grund) without notice (§ 314 BGB, § 543 BGB). Good cause for us exists in particular if you (a) are in default with payment of two monthly fees or of an amount corresponding to two monthly fees, or (b) materially breach section 8.2 or section 7.4 and do not remedy the breach within 14 days of a warning, or immediately where remedy is impossible or the breach is serious.

17.4 Switching under the EU Data Act. Irrespective of section 17.1, you can request a switch to another provider or to your own infrastructure, or the erasure of your exportable data, under Articles 23 to 25 of Regulation (EU) 2023/2854 (Data Act). The maximum notice period for initiating such a switch is two months. After this notice period we support the switch during a transition period of up to 30 days (which you can extend once to a period that suits you better); during this period we continue the Service. The contract ends when the switch has been successfully completed, or at the end of the notice period if you only request erasure. Fees already paid for the remaining term of an annual Plan are not refunded; the monthly fee applies during an extended transition period. We do not charge switching or data export fees.

17.5 End of service. When the contract ends (and after any transition period), the license expires and we deactivate the Snippet; the Configurator will no longer load on your website, and a short neutral notice may be shown in its place. You should remove the Snippet from your website.

17.6 Data export and retrieval period. During the term and for at least 30 days after the end of the contract (or after the end of the transition period), you can export your exportable data from the Backend or request it from us in text form, free of charge. Exportable data comprises: configurations and saved designs, enquiries and leads including contact data, End Customer accounts, usage statistics relating to your account, your catalog and price settings, branding settings and your uploaded files, as well as Outputs stored in your account. Formats are structured, commonly used and machine-readable (JSON or CSV; files in their original format). Our software, 3D models, design library (including custom designs under section 10.4), internal security data and data that would disclose our trade secrets or the data of other customers are not exportable. We provide documentation of the export formats on request.

17.7 Deletion. After the retrieval period we delete your Customer Content and personal data processed on your behalf, unless statutory retention obligations require longer storage; backup copies are overwritten in the ordinary backup cycle, at the latest after a further 35 days. Billing records are kept for the statutory retention periods.

17.8 Further information required before contract conclusion under Article 26 of the Data Act (switching procedures, exportable data, charges, applicable notice periods) is contained in this section 17. Information on the jurisdiction of our infrastructure and on protection against access by governments outside the EU (Article 28 of the Data Act) is available on our subprocessor page.

18. Reference

After go-live we may name you as a customer on our website, in presentations and in sales communication, stating your company name and logo and, if you agree, a link to your Configurator. You may object at any time in text form without giving reasons; we then stop further use within 14 days and remove online references within 30 days. Case studies, quotations and testimonials require your separate consent.

19. Changes to these Terms

19.1 We may change these Terms with effect for the future if there is a valid reason, in particular changes in the law or case law, new functions of the Service, changes to services of third parties we depend on, or the closing of gaps in the provisions. Changes to the main performance obligations and to prices (section 12.6) are not made under this section.

19.2 We inform you of changes in text form at least 6 weeks before they take effect, highlighting the changes. You may object within this period. If you do not object, the changes are deemed accepted; we will point out this consequence, the objection period and your right to object in the notice. If you object, the contract continues on the previous Terms; each party may then terminate the contract with effect from the date on which the changes would have taken effect.

20. Transfer of the contract

We may transfer the contract with all rights and obligations to a company controlled by Benjamin Luis Alessandro Rüger (for example a newly founded limited company) or to a successor of the business operating the Service. We will inform you in text form at least 4 weeks in advance; you may terminate the contract with effect from the transfer date. You may only transfer the contract or rights under it with our prior consent in text form; § 354a HGB remains unaffected.

21. Force majeure

Neither party is liable for failure to perform to the extent this is caused by events beyond its reasonable control, such as natural disasters, epidemics, war, terrorism, riots, strikes (other than at the affected party), official orders, large-scale internet or power outages or large-scale failures of cloud infrastructure providers despite careful selection. The affected party informs the other without undue delay. If such an event lasts longer than 30 days, either party may terminate the affected contract.

22. Sanctions and export control

You confirm that you, your owners and your End Customers’ place of business are not subject to sanctions of the European Union, the United Kingdom or the United States that would prohibit the provision of the Service. You will not use the Service in breach of applicable sanctions or export control law.

23. Notices

Notices under the contract must be given in text form. Notices to us are sent to info@settinglab.com; notices to you are sent to the e-mail address stored in your account. You keep this address up to date.

24. Governing law, jurisdiction, language and final provisions

24.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict-of-law rules. Mandatory provisions of the law of the country in which you have your registered office remain unaffected where they cannot be waived by contract.

24.2 If you are a merchant (Kaufmann), a legal entity under public law or a special fund under public law, or if you have no general place of jurisdiction in Germany, the exclusive place of jurisdiction for all disputes arising from or in connection with the contract is Munich, Germany. We are also entitled to bring an action at your registered office. Exclusive statutory places of jurisdiction remain unaffected.

24.3 These Terms are drafted in English and German. The English version is binding. The German version is a convenience translation. Legal terms are to be interpreted in the meaning given to them under German law; where a German legal term is added in brackets, that term is decisive.

24.4 If individual provisions of these Terms are or become invalid or unenforceable, the remaining provisions remain valid. In place of the invalid provision, the statutory provisions apply (§ 306 BGB).